Next, you need to explain your issue in the “What information should we know?” field. On the other hand, if you didn’t see the hourglass icon, select “No”. Select “Yes” if you’ve seen the hourglass icon. The hourglass indicates that your Snapstreak is about to end. Under the “How long was your Snapstreak before it expired?” field, you’ll see a “Did you see the ⏳ icon?” dropdown box. Once you’ve entered the number of days that your Snapstreak lasted, scroll down the form. When you’re entering the number of days, make sure to use numbers only (e.g. Lastly, enter the number of days that your Snapstreak lasted in the “How long was your Snapstreak before it expired?” field. Next, enter the date that you’ve lost your Snapstreak in the “When did you start having this issue” field. Keep in mind that you can only enter one of your friend’s usernames per submission. Include the brand, model, and model series of your device.įifthly, enter your friend’s username in the “Friend’s Username” field. When you’re entering your mobile number, you need to include your country code as well.įorthy, enter your device in the “Device” field. Thirdly, enter your mobile number in the “Mobile Number” field. In other words, you need to enter the email address that you’ve used to create your Snapchat account. Make sure to enter the email address that is associated with your Snapchat account. Secondly, enter your email address in the “Email” field. The form has multiple fields that you need to complete.įirstly, enter your Snapchat username in the “Username” field. This will only work if you had registered that number with that account.After you’ve scrolled down the page, you’ll see a form. If you have forgotten your Snapchat username or email address, there’s only one other possible way to get access to your account, and that’s with the use of your phone number. With them, you’d get back your Snapchat password. If you want to recover your Snapchat account password, just follow these straightforward steps.
Snapchat will send you an email with a link to reset your account password. Enter the email and click on the Submit button. Alternatively, if you choose the “ Via Email” option, you will be asked to enter the email associated with your account.Once you receive the OTP on your registered phone number, enter the code and proceed to reset your password. Next, the app will prompt you to choose between the call or message option to receive your OTP.If you opt for the “ Via Phone” option, you will be prompted to enter your phone number. A prompt will appear asking you to choose whether you want to recover your Snapchat account using your phone or email.
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